We are looking for Customer Service Representatives for our Charlottetown location.
Our company, a leading Canadian-based customer contact management provider, offers comprehensive multilingual omni-channel contact solutions in addition to a complete line of business process outsourcing (BPO) services. We make every conversation count by focusing its customer-oriented expertise on creating a flawless customer care experience.
Why work with us?
Launch your career at one of the largest Canadian customer contact centres and be part of a winning team with continuous opportunities for professional growth.
What will your typical day look like?
As a customer service agent – representative, you will handle customer interactions and establish a relationship of trust with them in an effort to increase their level of satisfaction and confidence.
Specifically, you will:
handle incoming inquiries from our customers in a positive and enthusiastic manner
actively listen to customers to better understand their needs
propose products and services that meet their needs
solve customer issues
redirect them to someone else for help, if required
ensure the customer leaves the interaction feeling reassured and impressed
What’s in it for you?
As a customer service agent – representative you’ll get:
competitive base salary
benefits (medical and dental)
monthly performance-based bonus programs
paid initial and ongoing training for self-development
opportunity to build your customer service skills
weekly 1:1 behavioral coaching sessions
ongoing support for immediate questions
potential for advancement within 6 months
employee discounts with local partners
expanded social network
What do you have to offer?
dynamic, passionate and caring
interested in having a challenging job
able to work with minimal supervision
available full-time between 7 a.m. and midnight
What skills are an asset?
being fluently bilingual (English and French)
having previous work experience in sales and customer service
Please note the this position is located in Charlottetown PE.
Launch your career with us by starting out as a customer service agent – representative!
Please submit your resume ASAP for immediate consideration!
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To apply for this position please visit http://www.customerservicejobsandcareers.ca/jobs/view/ 1479852963.html
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