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The recruiter in charge of this role is Valentin


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My client is well-established major bank, situated in Toronto, ON. They are looking for a Customer Service Representative - Bilingual. This is a 12 months with a strong possibility of extension.

Description:

·         Working in company Retention Unit in the call centre.

·         Answering client calls regarding cancelling their policy coverage.

·         Using script guidelines advise the client of alternatives to cancellation and reiterate the benefits of the policy.

·         Completing administrative duties (eg. letters to clients, changes to policies on our system)

·         Performing other administrative tasks, as assigned

Requirements:

• Ability to speak and understand English and French
• Feeling comfortable speaking with clients over the phone
• Ability to follow a script
• Experienced PC user
• Excellent customer service skills, organizational skills, attention to detail
• Sales experience is an asset

“Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!”

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We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.

Have a great day.

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